Terms of service

Last updated: {{updated}}

Overview

This website is operated by {{company}} under the trade name {{brand}} (“we”, “us”, “our”). By visiting our website or purchasing from us, you agree to these Terms of Service (“Terms”), together with our Privacy policy, Shipping policy and Refund policy. If you do not agree, please do not use the website.

1. Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, to place an order. If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.

2. Our products

We make every effort to describe and display our products accurately. Colours and packaging may differ slightly from images. Our products are cosmetic / personal care products and are not intended to diagnose, treat, cure or prevent any disease. Information on this website is not medical advice. If you have a medical condition, diabetes, circulation problems, are pregnant or breastfeeding, consult a healthcare professional before use. Stop use and seek advice if irritation occurs.

Results vary between individuals. Testimonials reflect the experience of individual customers and are not a guarantee of results.

3. Orders

Your order is an offer to buy. A contract is formed when we send you a shipping confirmation. We may refuse or cancel an order — for example, if a product is unavailable, there is a pricing error, or we suspect fraud. If we cancel after payment, we will refund you in full.

4. Prices and payment

Prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise. Shipping costs are shown before you pay. Payment is taken when you place your order. We may change prices at any time, but changes do not affect orders already confirmed.

5. Shipping and delivery

Delivery times and costs are described in our Shipping policy. Risk of loss passes to you on delivery.

6. Returns, refunds and guarantee

Our returns process and {{guaranteeDays}}-day money-back guarantee are described in our Refund policy. Nothing in these Terms affects your statutory rights as a consumer.

7. Intellectual property

All content on this website — including text, images, logos and design — belongs to us or our licensors and is protected by intellectual property laws. You may not copy, reproduce or use it for commercial purposes without our written permission.

8. Reviews and feedback

If you submit a review, comment or photo, you confirm it is truthful and your own, and you grant us a non-exclusive, royalty-free licence to display it on our website and marketing channels. We may remove content that is unlawful, offensive or misleading.

9. Third-party links and services

Our website may link to or use third-party services (for example, payment providers or carriers). We are not responsible for their content or practices; their own terms apply.

10. Prohibited uses

You may not use the website for any unlawful purpose, to interfere with its security or operation, to upload malicious code, to scrape or collect data without permission, or to impersonate others.

11. Errors and inaccuracies

Occasionally the website may contain typographical errors or inaccuracies relating to product descriptions, pricing or availability. We reserve the right to correct them and to update information at any time without prior notice.

12. Disclaimer

The website is provided “as is”. To the extent permitted by law, we do not guarantee that it will be uninterrupted or error-free.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

14. Governing law

These Terms are governed by the laws of {{country}}. If you are a consumer, you also benefit from mandatory protections of the law of the country where you live, and you may bring proceedings in your local courts. EU consumers can also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place an order applies to that order.

16. Contact information

Questions about these Terms? Contact us at {{email}} or write to {{company}}, {{address}}.