Shipping policy

Last updated: {{updated}}

Order processing

All orders are processed and dispatched from our warehouse within {{processingDays}} after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Estimated delivery times after dispatch:

Delivery times are estimates and are not guaranteed. Delays may occur during peak seasons, due to customs clearance, weather or carrier issues.

Shipping costs

Shipping costs are calculated at checkout based on your destination. Free shipping applies to orders over {{freeShippingFrom}} where shown at checkout.

Order tracking

Once your order has been dispatched, we will email you a tracking number, usually within one business day. Tracking information may take up to 48 hours to update after dispatch.

Customs, duties and taxes

Orders shipped outside the country of dispatch may be subject to import duties and taxes, which are the responsibility of the recipient unless stated otherwise at checkout.

Incorrect address and failed delivery

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us as undeliverable, we will contact you to arrange re-shipment; additional shipping costs may apply.

Lost or damaged parcels

If your parcel has not arrived within the estimated delivery time, or arrives damaged, contact us at {{email}} with your order number. See our Refund policy for details.