Refund policy

Last updated: {{updated}}

{{guaranteeDays}}-day results guarantee

To request a refund under the guarantee:

1. Email {{email}} within {{guaranteeDays}} days of delivery with your order number.
2. Briefly tell us how you used the product. Progress photos are helpful but not required.
3. We will reply within 2 business days with confirmation and next steps.

The guarantee applies to one refund per customer and per product, for orders bought directly from our store. Shipping costs are not refundable unless the error was ours.

Returns of unopened items

Because our products are personal care items, opened or used products cannot be returned to stock. Unopened items in their original sealed packaging can be returned within 30 days of delivery. Please contact us before sending anything back — items sent without prior authorization cannot be accepted.

Right of withdrawal (EU / UK customers)

If you are a consumer in the EU or UK, you may withdraw from your purchase within 14 days of delivery without giving a reason. For hygiene reasons, this right does not apply to sealed products that have been unsealed after delivery. To withdraw, send us a clear statement by email to {{email}}. Your statutory rights are not affected by this policy.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within {{damageReportDays}} days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, including shipping.

Exchanges

The fastest way to get a different product is to request a refund for the original item and place a new order.

Refunds

Once your refund is approved, it is issued to the original payment method within {{refundProcessingDays}}. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, please contact us at {{email}}.