Privacy policy
Last updated: {{updated}}
{{brand}} (“we”, “us”, “our”) is operated by {{company}}, {{address}}. This Privacy Policy explains what personal information we collect when you visit our website, buy from us or contact us, how we use it, and the choices and rights you have.
1. Who is responsible for your data
The controller of your personal data is {{company}}, registration no. {{regNo}}, {{address}}. You can reach us at {{email}}.
2. Information we collect
Information you give us
- Contact details — name, email address, phone number, shipping and billing address.
- Order information — products purchased, order value, order history, returns and refund requests.
- Communications — messages you send to customer support, reviews and survey answers.
Information collected automatically
- Device and usage data — IP address, browser type, pages viewed, referring website and time spent on pages.
- Cookies and similar technologies — see section 6.
Payment information
Payments are processed by our payment providers. We do not store your full card number; we only receive confirmation of payment and limited details such as the card type and last four digits.
3. How we use your information
- To process, ship and deliver your orders, and to handle returns and refunds (performance of a contract).
- To provide customer support and respond to your requests (performance of a contract / legitimate interest).
- To send marketing emails, only where you have opted in. You can unsubscribe at any time (consent).
- To improve our website and products, and to measure the effectiveness of advertising (consent for non-essential cookies, otherwise legitimate interest).
- To prevent fraud and keep our website secure (legitimate interest).
- To comply with legal obligations such as tax and accounting rules (legal obligation).
4. Who we share information with
We do not sell your personal information. We share it only with:
- Service providers who help us run the store — website hosting, payment processing, email delivery, customer support tools and analytics.
- Shipping carriers — to deliver your order.
- Advertising partners — only where you have accepted marketing cookies.
- Authorities — where required by law, or to protect our rights.
These parties may only use your data to provide services to us and are bound by confidentiality and data protection obligations.
5. International transfers
Some of our service providers may process data outside your country, including outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or adequacy decisions.
6. Cookies
We use strictly necessary cookies to make the website and cart work. With your consent, we also use analytics and marketing cookies. You can change your choice at any time via Cookie preferences or in your browser settings.
7. How long we keep your data
We keep order and invoice records for as long as required by tax and accounting law (typically 5–10 years). Marketing data is kept until you unsubscribe. Support messages are kept for up to 3 years after the last contact. Other data is deleted when it is no longer needed.
8. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- request deletion of your data;
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw consent at any time, without affecting earlier processing;
- opt out of the “sale” or “sharing” of personal information for targeted advertising (California residents).
To exercise your rights, email {{email}}. We will reply within 30 days and may need to verify your identity. You also have the right to lodge a complaint with your local data protection authority.
9. Children
Our website is not intended for children under 16, and we do not knowingly collect their personal data.
10. Security
We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed.
12. Contact
Questions about this policy? Contact us at {{email}} or write to {{company}}, {{address}}.